When your child is going to be late arriving in the morning or going to be absent, we always welcome a phone call. If you are going to be off work for the day, please inform a staff member where you can be reached or to tell us to contact you on your mobile phone instead of on your work number.
Also, if you change work or move to a new house it is particularly important that the nursery is kept up to date with the changes in phone numbers.
Diary
There is a diary provided for each child for the baby room children and this is written up every day by the staff. This lets Mum & Dad know how their child has spent the day at nursery. At the end of each day a verbal handover will be given to inform.
Communication
At Jigsaw Day Nursery communication is at the centre of everything we do, and we are always on hand to discuss the care of your child. If you wish to make any comments, suggestions or make a complaint you can talk to your child’s room supervisor, Deputy Manager or Nursery Manager.
We have introduced a new app for use within the nursery called Famly. This is an invaluable tool to use as a window into your child’s day.
If you have any concerns as to your child’s behaviour at home or need a little bit of advice just give us a ring or pop into the office and talk it through. With all the experience we have gathered over the years we can usually come up with a couple of suggestions for you to try.
Tax‑Free Childcare is a government scheme that helps working families with the cost of childcare. For every £8 you pay into your online childcare account, the government adds an extra £2 giving you up to £2,000 per child per year towards nursery fees.
It’s available to most working parents, including those who are self‑employed, and can be used alongside our regular payment options. Once your account is set up, you simply make payments through your Tax‑Free Childcare portal, and the top‑up is applied automatically.
Click here for more information on the government tax free scheme
Child Tax Credit from the Inland Revenue is awarded directly for childcare costs. A form is available from the Child Tax Credit Office on 0345 300 3900.
We’re delighted to be a registered provider for the Northern Ireland Childcare Subsidy Scheme (NICSS), a government initiative designed to help working parents with the cost of childcare.
NICSS offers a 15% subsidy on eligible childcare fees for families who are registered for Tax‑Free Childcare (TFC) and use a childcare provider who is also signed up to the scheme. This support applies to children aged 0 – 4, and since 1 September 2025, it extended to school‑aged children.
To benefit from NICSS, parents simply need to:
* Be registered for Tax‑Free Childcare
* Register their child for NICSS through the Early Years portal
* Ensure their childcare provider is registered with the scheme
